SAM gladly accepts returns of unworn, undamaged or defective merchandise for full refund, merchandise credit, or exchange provided merchandise is returned within 14 days of original purchase date. SAM can only accept returns of merchandise in new and unused condition and only in accordance with this policy.
To make a return, complete the return information section contained on the packing slip enclosed with your order and ship the merchandise and the completed return form using any traceable method. (e.g. Fedex,UPS, USPS) to the address listed below:
228 No Mountain Ave.
Montclair, New Jersey 07042
If you do not have the packing slip, please return the merchandise as outlined above along with a letter containing the following information:
- Your name and address, including email address
- The name, address and ZIP code of the person who placed the order
- The original purchase price and date of the purchase
- The item number of the merchandise or order number, if available
- Daytime telephone number
- Action required – refund, exchange or merchandise credit
SAM is not responsible for return shipping charges. Please ensure that your package is insured, as SAM is not responsible for loss or damage to merchandise during return shipment. Once we receive your package, we will promptly process an exchange, merchandise credit or issue a refund in accordance with this policy.
PayPal purchases may be returned for a nonrefundable merchandise credit only, provided the merchandise is returned within 14 days of the original purchase date and in accordance with the terms of this policy.
Gift recipients may return merchandise only for a nonrefundable merchandise credit, provided the merchandise is returned along with and full name and address of the original purchaser within 14 days of the original purchase date and in accordance with the terms of this policy.
We're sorry, but we do not accept C.O.D. for returns.